CUSTOMER SERVICE
*This page applies to NIWAKA engagement and wedding rings.
For all other jewelry, please visit the NIWAKA Brand Website >ONLINE PURCHASING
How to Order
Please read our guidelines regarding purchasing and cancellation.
Japanese Ring Size Guide
You can consult our size comparison chart or order a Ring Sizing Kit to determine your Japanese ring size from the comfort of your home.
Payment Methods
We accept all major credit cards as well as PayPal. All transactions are processed through a secure service provider.
Shipping
Complimentary shipping through FedEx is provided for all orders within the United States. Deliveries require signature confirmation for extra security and peace of mind.
Jewelry Case & Gift Wrapping
All orders will be delivered in NIWAKA’s original, finely crafted jewelry case. Your purchase will include complimentary gift wrapping and an embossed gift card with your personalized message.
CARE AND MAINTENANCE
After-Sales Services
Complimentary resizing is available if you apply within thirty days of delivery. Other services such as ring polishing, reshaping and stone refastening are also available, allowing customers to choose NIWAKA with confidence.
LEARN MORECare and Handling Information
NIWAKA provides information about everyday care, storage and handling to help keep your ring dazzling for an eternity.
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