Within 30 calendar days of receipt of your ring, you can apply for our complimentary resizing service. For designs that cannot be resized, we can provide you with a new ring made to the adjusted size at no additional charge. For more detailed information regarding resizing, please see the After-Sales Services page of the NIWAKA Online Store.
Please keep in mind that available ring sizes and resizing range vary by design. For information regarding available sizes and resizing range for a particular design, please see the corresponding design page.
Resizing: +/- [Range]
The ring is eligible for a one-time complimentary resizing if you contact us within 30 calendar days from the date of delivery. Please note that the ring can only be resized within the stated range, and the desired new size must be within the limits shown under "Available Sizes (Japanese)" on the ring design page.
Resizing: Ring Exchange (Complimentary)
The ring is eligible to be exchanged for a new ring of the desired size one time at no additional charge if you contact us within 30 calendar days from the date of delivery.
Resizing: Ring Exchange (Paid)
The ring can be exchanged for a new ring of the desired size for a fee.
The ring cannot be resized or exchanged.
All complimentary one-time resizing services include insured shipping to and from Japan at no extra charge.
*Regardless of whether the service is complimentary or paid, rings sent for resizing or exchange will be shipped back to you approximately 7 to 9 weeks after we receive them. However, the delivery time may be longer depending on the design and condition of the ring, or due to national holidays. Please note that the aforementioned resizing period of 7 to 9 weeks does not include the initial inquiry period or the shipping period to Japan.
If you are unsure about which ring size you require, you can order a Ring Sizing Kit to measure your Japanese ring size.
For more information, please feel free to message us using the Contact Us page.