Frequently asked questionsOur Services
Products and Prices
Products and Prices
Do you have any designs for men?
I want to know the ring width in millimeters.
Please message us through the Contact Us page with the name and number of the design you are interested in, and our customer service representative will provide the required information.
Will the prices listed on the NIWAKA Online Store change?
All prices listed on the NIWAKA Online Store are subject to change, which will be announced on the website in advance.
Where can I get information about new products?
New products will be added to the NIWAKA Online Store as soon as they are available for purchase.
How can I purchase products that were available in the past?
Items currently not listed on the NIWAKA Online Store cannot be purchased, as they are no longer available for sale. However, if you have lost a previously purchased item not currently listed on the NIWAKA Online Store, you may be able to purchase it again. For more details, please send us an inquiry using the Contact Us page.
About NIWAKA
Please tell me about NIWAKA.
Born in the historic city of Kyoto, NIWAKA designs and creates its jewelry with a refined sense of aesthetics, outstanding craftsmanship and strong commitment to quality that are characteristic of Japanese jewelers. To learn more about us, please visit the World of NIWAKA page.
Purchasing NIWAKA Jewelry Outside the NIWAKA Online Store
Do you have any retail stores or authorized sellers in the US?
We currently do not have any stores in the United States. Our jewelry is only available through the NIWAKA Online Store.
Can I purchase NIWAKA jewelry on other websites?
No, we do not offer NIWAKA jewelry through any other websites. Only products purchased from the NIWAKA Online Store are authentic products, and we cannot guarantee that items bought on other websites are genuine. In addition, we do not provide any after-sales services or repair support for items purchased outside the NIWAKA Online Store.
Can I buy jewelry that is only available on the NIWAKA Online Store at a NIWAKA store in Japan?
Unfortunately, items exclusive to the NIWAKA Online Store cannot be purchased elsewhere.
Can I purchase jewelry at a NIWAKA store in Japan and have it shipped to the US?
NIWAKA stores in Japan do not offer international shipping services. If you wish to have NIWAKA products shipped to the United States, you are welcome to purchase them through the NIWAKA Online Store.
Inquiries
Is it possible to make inquiries by phone?
At this time, we only accept inquiries through the website. You are welcome to message us using the Contact Us page.
What are the customer service business hours?
Our customer service business hours are 10:00 am to 5:00 pm (Japan Standard Time), Monday to Friday. Please note that we are unable to respond outside of business hours, on weekends, or during Japanese holidays. The Contact Us page will have a corresponding announcement during Japanese holiday periods. Thank you for your understanding.
I did not get a reply to my inquiry.
We generally reply within 5 business days after you contact us. However, in some cases it may take longer due to Japanese national holidays or the nature of your inquiry. If you do not receive a reply within 5 business days, please message us again via the Contact Us page.