Born in the historic city of Kyoto, NIWAKA designs and creates its jewelry with a refined sense of aesthetics, outstanding craftsmanship and strong commitment to quality that are characteristic of Japanese jewelers. To learn more about us, please visit the World of NIWAKA page.
Purchasing NIWAKA Jewelry Outside the NIWAKA Online Store
We currently do not have any stores in the United States. Our jewelry is only available through the NIWAKA Online Store.
No, we do not offer NIWAKA jewelry through any other websites. Only products purchased from the NIWAKA Online Store are authentic products, and we cannot guarantee that items bought on other websites are genuine. In addition, we do not provide any after-sales services or repair support for items purchased outside the NIWAKA Online Store.
Unfortunately, items exclusive to the NIWAKA Online Store cannot be purchased elsewhere.
NIWAKA stores in Japan do not offer international shipping services. If you wish to have NIWAKA products shipped to the United States, you are welcome to purchase them through the NIWAKA Online Store.
At this time, we only accept inquiries through the website. You are welcome to message us using the Contact Us page.
Our customer service business hours are 10:00 am to 5:00 pm (Japan Standard Time), Monday to Friday. Please note that we are unable to respond outside of business hours, on weekends, or during Japanese holidays. The Contact Us page will have a corresponding announcement during Japanese holiday periods. Thank you for your understanding.
We generally reply within 5 business days after you contact us. However, in some cases it may take longer due to Japanese national holidays or the nature of your inquiry. If you do not receive a reply within 5 business days, please message us again via the Contact Us page.
Product Lineup and Prices
All prices listed on the NIWAKA Online Store are subject to change, which will be announced on the website in advance.
New products will be added to the NIWAKA Online Store as soon as they are available for purchase.
Items currently not listed on the NIWAKA Online Store cannot be purchased, as they are no longer available for sale. However, if you have lost a previously purchased item not currently listed on the NIWAKA Online Store, you may be able to purchase it again. For more details, please send us an inquiry using the Contact Us page.