
Frequently asked questions
Payment
Payment Methods
Payment Methods
What payment methods are available?


We accept the following payment methods: credit cards and debit cards (Visa, Mastercard and American Express) or PayPal. For more details, please see the Payment Methods page.
Can I pay with two cards?


Using several cards to pay for one order is not possible through the NIWAKA Online Store. Should you wish to use more than one card, please let us know via the Contact Us page.
Can I pay in installments using my credit card?


No, installment payments are not possible. You can only choose a one-time payment.
Do you offer loans or other financial services?


Unfortunately, loans or other financial services are not available at this time.
What is a security code?


A card security code (also called a card verification value, card identification number, or card validation code) is a number you enter to confirm that the person placing the order is the cardholder. Normally, the security code is printed on the debit or credit card itself. Please see the Payment Methods page for more details.
How can I receive a receipt for jewelry purchased from the NIWAKA Online Store?


Unfortunately, we do not issue receipts. However, an Order Summary will be enclosed with your order. In addition, the same information will be included in the email informing you that your jewelry has been shipped. If you do not wish for the Order Summary to be enclosed, please let us know in advance via the Contact Us page.
Taxes and Customs Duties
Are orders subject to taxes or customs duties?


Your order will have no additional fees (duties, sales taxes, etc.) added to the product price. Items purchased through the NIWAKA Online Store are considered to have been sold in Japan; therefore, US sales taxes are not applied. At the same time, customers in the US are exempt from Japan's consumption tax.
All customs duties associated with your purchase are included in the purchase price.